Contact

For questions about the Medicare Rx Education Network : please visit our Frequently Asked Questions page to find answers to common questions, and to submit a question to the network.

For questions about the Medicare Prescription Drug Benefit : please call 1-800-MEDICARE (633-4227) or contact your state health insurance assistance program (SHIP). SHIP has counselors in every state and several territories who are available to provide free one-on-one help with your Medicare questions or problems. See the list below to contact a SHIP counselor in your area.


Alabama

State Health Insurance Assistance Program (SHIP)

Alabama Department of Senior Services

770 Washington Avenue RSA Plaza

Suite 470

Montgomery, Alabama 36130-1851

http://www.adss.state.al.us/ship.htm

800-243-5463

Alaska

Alaska Medicare Information

Division of Senior and Disabilities Services Department of Health and Senior

Services

3601 C Street

Suite 310

Anchorage, AK 99503-5209

http://www.hss.state.ak.us/dsds/medicare.htm

800-478-6065 (in-state only)

907-269-3680

Arizona

State Health Insurance Assistance Program (SHIP)

Arizona Aging and Adult Administration

1789 West Jefferson

Suite 950A

Phoenix, AZ 85007

http://www.de.state.az.us/aaa/programs/ship/default.asp

800-432-4040

Arkansas

Seniors Health Insurance Information Program (SHIP)

Arkansas State Insurance Department

1200 West Third Street

Little Rock, AR 72201-1904

http://www.accessarkansas.org/insurance/srinsnetwork/seniorshlth_p1.html

800-224-6330

California

Health Insurance Counseling and Advocacy Program (HICAP)

California Department of Aging

1300 National Drive

Suite 200

Sacramento, CA 95834-1992

http://www.cahealthadvocates.org

800-434-0222 (in-state calls only)

Colorado

Senior Health Insurance Assistance Program (SHIP)

Division of Insurance

1560 Broadway

Suite 850

Denver, CO 80202

http://www.dora.state.co.us/insurance/senior/senior.htm

888-696-7213

Connecticut

CHOICES

State of Connecticut Department of Social Services

Division of Elderly Services

P.O. Box 484

Marlboro, CT 06447-9998

http://www.ctelderlyservices.state.ct.us/choices.htm

800-994-9422 (in-state calls only)

860-424-5862

Delaware

ELDERinfo

Delaware Insurance Department

Rodney Building

841 Silver Lake Boulevard

Dover, DE 19904

http://www.state.de.us/inscom/departments/elder/eldindex.shtml

800-336-9500

302-739-6266

District of Columbia

Health Insurance Counseling Project

George Washington University

National Law Center

Building A-B - 1 st Floor

2136 Pennsylvania Avenue, NW

Washington, DC 20052

http://dcoa.dc.gov/dcoa/cwp/view.asp?A=3&Q=523610

202-739-0668

Florida

Serving Health Insurance Needs of Elders (SHINE)

Florida Department of Elder Affairs

4040 Esplanade Way

Suite 280 S

Tallahassee, FL 32399-7000

http://elderaffairs.state.fl.us/doea/english/shine.html

800-963-5337

Georgia

Georgia Cares

Division of Aging Services

2 Peachtree Street, North West

Atlanta, GA 30303

http://dhr.georgia.gov/portal/site/DHR/menuitem

800-669-8387

Guam

Division of Senior Citizens

Department of Public Health and Social Services

P. O. Box 2950

Hagatña, Guam 96932

No Web site

671-735-7382

Hawaii

SAGE Plus

Hawaii Executive Office on Aging

250 South Hotel Street

4 th Floor

Honolulu, HI 96813-2831

http://www2.state.hi.us/eoa/programs/sage_plus/

888-875-9229

Idaho

Senior Health Insurance Benefits Advisors (SHIBA)

Idaho Department of Insurance

700 West State

3 rd Floor

Boise, Idaho 83720-0043

http://www.doi.state.id.us/shiba/shibahealth.aspx

800-247-4422 (in-state calls only)

Illinois

Senior Health Insurance Information Program (SHIIP)

Illinois Department of Insurance

320 West Washington Street

Springfield, IL 62767-0001

http://www.ins.state.il.us/Ship/ship_help.htm

800-548-9034

217-785-9021

Indiana

Senior Health Insurance Information Program (SHIIP)

Indiana Department of Insurance

311 West Washington Street

Suite 300

Indianapolis, IN 46204-2787

http://www.state.in.us/idoi/shiip/index.html

800-452-4800

Iowa

Senior Health Insurance Information Program (SHIIP)

Iowa Insurance Division

330 Maple Street

Des Moines, IA 50319-0065

http://www.shiip.state.ia.us/

800-351-4664

Kansas

Senior Health Insurance Counseling for Kansas (SHICK)

Kansas Department of Aging

New England Building

503 South Kansas Avenue

Topeka, KS 66003-3403

http://agingkansas.org/shick/

800-860-5260

Kentucky

State Health Insurance Program (SHIP)

Office on Aging

Kentucky Cabinet for Health Services

275 East Main Street, 3WF

Frankfort, KY 40621

http://chfs.ky.gov/dhss/das/ship.htm

877-293-7447

Louisiana

Senior Health Insurance Information Program (SHIIP)

Louisiana Department of Insurance

950 North Fifth Street

P.O. Box 94214

Baton Rouge, LA 70804-9214

http://www.ldi.state.la.us/

800-259-5301(in-state calls only)

225-342-5301

Maine

Maine Health Insurance Counseling Program

Bureau of Elder & Adult Services

442 Civic Center Drive

State House Station, Room 11

Augusta, ME 04333-0011

http://www.state.me.us/dhs/beas/hiap/purpose.htm

877-353-3771 (in-state calls only)

207-621-0087

Maryland

Senior Health Insurance Assistance Program (SHIP)

Department of Aging

301 West Preston Street

Baltimore, MD 21201

http://www.mdoa.state.md.us/Services/ship.html

800-243-3425 (in-state calls only)

410-767-1100

Massachusetts

Serving Health Information Needs of Elders (SHINE)

Executive Office of Elder Affairs

1 Ashburton Place

5 th Floor

Boston, MA 02108
http://www.medicareoutreach.org/

800-243-4636

Michigan

Medicare/Medicaid Assistance Project (MMAP)

6105 West St. Joseph Highway, Suite 204

Lansing, Michigan 48917-4850

http://www.mymmap.org/

800-803-7174

Minnesota

Minnesota State Health Insurance Assistance Program

Senor LinkAge Line

Minnesota Board on Aging

540 Cedar Street

St. Paul, MN 55164-0976

http://www.mnaging.org/seniors/healthinsurance/SHIP.html

800-333-2433

Mississippi

Insurance Counseling and Assistance Program

Division of Aging and Adult Services

750 North State Street

Jackson, MS 39202

http://www.mdhs.state.ms.us/aas_info.html#MICAP

800-948-3090

Missouri

Community Leaders Assisting Insured of Missouri (CLAIM)

Missouri Patient Care Review Foundation

200 Noth Keene Street

Columbia, MO 65201

http://www.primaris.org/beneficiaries/medicare_help.asp

800-390-3330

573-817-8320

Montana

State Health Insurance Counseling Program (SHIC)

State Office on Aging

111 North Sanders Street, Room 210

Helena, MT 59604

http://www.dphhs.state.mt.us/sltc/protective_legal/07.02.SHIP.CMS.htm

800-551-3191

406-444-7870

Nebrask a

Nebraska Health Insurance Information Counseling and Assistance Program

(NICA)

Department of Insurance

Terminal Building

941 O Street, Suite 400

Lincoln, NE 68508-3690

http://www.state.ne.us/home/NDOI/nica/nica.htm

800-234-7119

Nevada

State Health Insurance Advisory Program (SHIP)

Nevada Division of Aging Services

3100 West Sahara

Suite 103

Las Vegas, NV 89102-0000

http://nvaging.net/ship/ship_main.htm

800-307-4444

New Hampshire

Health Insurance Counseling, Education, Assistance Service (HICEAS)

Division of Elderly & Adult Services

129 Pleasant Street

State Office Park Street South

Concord, NH 03301

http://www.nhhelpline.org/hiceas/hiceas/

800-852-3388 (in-state calls only)

603-225-9000

New Jersey

Senior Health Insurance Assistance Program (SHIP)

Division of Aging and Community Services

New Jersey Department of Health and Senior Services

P.O. Box 807

Trenton, NJ 08625-0807

http://www.state.nj.us/health/senior/ship.shtml

800-792-8820 (in-state only)

877-222-3737

New Mexico

Benefits Counseling

NM State Agency on Aging

2550 Cerrillos Road

Santa Fe, NM 87505

http://www.nmaging.state.nm.us/benes.html

800-432-2080 (in-state only)

505-4764799

New York

Health Insurance Information Counseling and Assistance Program (HICAP)

New York State Office for the Aging

2 Empire State Plaza

Agency Building 2, 4 th Floor

Albany, NY 12223-1251

http://hiicap.state.ny.us/home/welcome.htm

800-701-0501

North Carolina

North Carolina Seniors’ Health Insurance Information Program (SHIIP)

Department of Insurance

111 Seaboard Avenue

Raleigh, NC 27604

http://www.ncdoi.com/Consumer/Shiip/Shiip.asp

800-443-9354 (in state only)

919-807-6900

North Dakota

Senior Health Insurance Counseling (SHIC)

North Dakota Department of Insurance

600 East Boulevard, Department 401

Bismarck, ND 58505

http://www.state.nd.us/ndins/consumer/details.asp?ID=58

888-575-6611

Ohio

Ohio Senior Health Insurance Information Program (OSHIP)

Ohio Department of Insurance

2100 Stella Court

Columbus, OH 43215-1067

http://www.ohioinsurance.gov/ConsumServ/Oshiip/WhatisOSHIIP.htm

800-686-1578

Oklahoma

Oklahoma Insurance Department (SHICP)

Senior Health Insurance Counseling Program

P.O. Box 53408

2401 North West 23 rd Street

Suite 28

Oklahoma City, OK 73107

http://www.oid.state.ok.us/consumer/shicp.html

800-763-2828 (in-state only)

405-521-6628

Oregon

Senior Health Insurance Benefits Assistance (SHIBA)

Oregon Division of Insurance

250 Church Street SE,

Suite 200

Salem, OR 97301-3883

http://www.cbs.state.or.us/external/shiba/index.html

800-722-4134 (in-state only)

503-378-2014

Pennsylvania

APPRISE

Pennsylvania Department of Aging

555 Walnut Street

5 th Floor

Harrisburg, PA 17101-1919

http://www.aging.state.pa.us/aging/CWP/view.asp?A=282&QUESTION_ID=173806

800-783-7067

Puerto Rico

Puerto Rico Governor’s Office of Elderly Affairs

Cobias Plaza Building

Umlevel Stop 23

Ponce De Leon

San Juan, PR 00902

No Web site

877-725-4300

Rhode Island

Senior Health Insurance Program (SHIP)

Rhode Island Department of Elderly Affairs

Benamin Rush, Building #55

35 Howard Ave.

Cranston, RI 02920

No Web site

401-462-4444

South Carolina

Insurance Counseling Assistance & Referrals for Elders (I-CARE)

Lt. Governor’s Office on Aging

1301 Gervais Street, Suite 200

Columbia, SC 29202

http://www.dhhs.state.sc.us/InsideDHHS/Bureaus/BureauofSeniorServices/other

12372432003.htm

800-868-9095

South Dakota

Senior Health Information and Insurance Education (SHIINE)

Center for Active Generations

2300 West 46th Street

Sioux Falls, SD 57104

http://www.state.sd.us/social/asa/shiine/index.htm

800-536-8197

Tennessee

State Health Insurance Assistance Program (SHIP)

Commission on Aging and Disability

Andrew Jackson Building

9th Floor

500 Deaderick Street

Nashville, TN 37243-0860

www.state.tn.us/comaging/ship.html

877-801-0044

Texas

Health Insurance Information, Counseling, and Advocacy Program (HICAP)

Texas Department on Aging

701 West 51 st Street MC: W352

Austin, TX 78751

http://www.dads.state.tx.us/services/dads_help/aaa/hicap.html

800-252-9240

Utah

Health Insurance Information Program (HIIP)

Utah Division of Aging and Adult Services

Department of Social Services

120 North 200 West Street,

Box 45500

Salt Lake City, UT 84103

http://www.hsdaas.utah.gov/insurance_programs.htm

800-541-7735 (in-state only)

801-538-3910

Vermont

State Health Insurance Assistance Program (SHIP)

Northeastern Vermont Area Agency on Aging

1161 Portland Street

St. Johnsbury, VT 05819

http://www.medicarehelpvt.net/

800-642-5119 (in-state only)

802-748-5782

Virgin Islands

State Health Insurance Assistance Program (VI SHIP)

Gov, Juan F. Luis Hospital Medical Center

4007 Estate Diamond

St. Chrishansted, VI 00802

No Web site

340-772-7368

St. Thomas Office

Roy L. Schneider Hospital

9048 Sugar Estate

St. Thomas, VI 00802

340-714-4354

340-772-7368

Virginia

Virginia Insurance Counseling Assistance Project (VICAP)

Department for the Aging

1610 Forest Avenue
Suite 100

Richmond, VA 23229

http://www.aging.state.va.us/vicap.htm

800-552-3402

Washington

Statewide Health Insurance Benefits Advisors (SHIBA)

Washington State Office of the Insurance Commissioner

810 Third Avenue

Suite 650

Seattle, WA 98104-1615

http://www.insurance.wa.gov/consumers/shiba/default.asp

800-562-6900

West Virginia

Senior Health Insurance Network (SHINE)

WV Bureau of Senior Services

1900 Kanawha Boulevard East, 3 rd Floor Town Ct Mall

East Building 10

Charleston, WV 25305-0160

http://www.state.wv.us/seniorservices/shine/

877-987-4463

Wisconsin

Elderly Benefits Specialists

Bureau of Aging & Long Term Care Resources

1 West Wilson Street

Room 450

P.O. Box 7851

Madison, WI 53707

http://dhfs.wisconsin.gov/aging/genage/benspecs.htm

800-242-1060

Wyoming

Wyoming State Health Insurance Assistance Program (WYSHIIP)

Wyoming Senior Citizens, Inc.

1130 Major Avenue

Riverton, WY 82501

http://www.wyomingseniors.com/WSHIIP.htm

800-856-4398

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